At 777gem, we take the privacy and security of our players' personal data with the utmost seriousness. This Privacy Policy explains what information we collect when you use the 777gem platform, why we collect it, how we use and protect it, and what rights you have over your own data. Whether you are accessing 777gem from Karachi, Lahore, Islamabad, or anywhere else in Pakistan, this policy governs how your personal information is handled.
A snapshot of the core principles that guide how 777gem handles your personal data. Full details are in the policy sections below.
Every connection to the 777gem platform is protected by industry-standard 256-bit SSL encryption. Your login credentials, payment details, and personal information are transmitted through secure, encrypted channels at all times — the same security standard used by leading international banks.
777gem does not sell, rent, or trade your personal data to any third party for their own marketing purposes. Your information is used exclusively to operate your account, process transactions, comply with our legal and regulatory obligations, and improve your experience on the platform.
Player data is stored on secured, access-controlled servers with strict internal access policies. Sensitive financial data and identity documents are stored in segregated environments, separate from general account data, minimising the risk of unauthorised exposure in the event of any security incident.
777gem processes your personal data only where a lawful basis exists — including your explicit consent, contractual necessity, or legitimate legal obligation. You retain the right to withdraw consent for optional data processing activities such as marketing communications at any time via your account settings or by contacting our support team.
You have the right to request a full copy of the personal data 777gem holds about you, and in many circumstances the right to request its deletion. We take these rights seriously and will respond to verified data subject requests within 30 days in accordance with applicable data protection standards.
777gem operates under an international gaming licence that imposes strict data protection and anti-money laundering obligations. Our data handling practices are designed to meet or exceed these regulatory requirements, including mandatory KYC (Know Your Customer) verification for all account holders prior to withdrawal.
This Privacy Policy ("Policy") is issued by 777gem ("the Company", "we", "us", "our"), the operator of the online gaming and sports betting platform accessible at 777gem.app, and applies to all personal data collected and processed in connection with the use of the 777gem platform, website, mobile interfaces, and associated services (collectively, "the Platform").
This Policy explains in plain, clear language: what personal data we collect about you; the purposes for which we use that data; the legal basis on which we rely to process it; the circumstances in which we may share it with third parties; how long we retain it; and what rights you have in relation to your personal data.
By registering a 777gem account, accessing the Platform, or otherwise providing us with your personal information, you acknowledge that you have read and understood this Privacy Policy. This Policy should be read together with our Terms & Conditions and Responsible Gaming Policy, both of which form part of the agreement between you and 777gem.
If you have any questions about how 777gem handles your personal data, please contact our support team at [email protected] before using the Platform. Contact details are also available in Section 13 of this Policy.
777gem collects the following categories of personal data in connection with the operation of the Platform:
Full legal name; date of birth; residential address; city and province of residence; email address; and mobile phone number. This data is collected at registration and during KYC verification.
Copies of government-issued identification documents including Pakistani CNIC (Computerised National Identity Card), passport, or driver's licence; proof of address documents such as utility bills or bank statements; and in certain circumstances, source-of-funds documentation.
Details of the payment methods used to deposit and withdraw funds, including JazzCash wallet identifiers, EasyPaisa account details, HBL, UBL, and Meezan Bank account information. We do not store full card numbers or banking passwords. Transaction history including deposits, withdrawals, and wagering activity is retained as part of your account record.
Account username; login timestamps; IP addresses used to access the Platform; device identifiers and browser type; game history including bets placed, games played, winnings and losses; bonus and promotion claim history; session duration data; and responsible gaming settings and limits applied to your account.
Records of communications between you and 777gem support, including live chat transcripts, email correspondence, and any information you voluntarily provide when submitting a complaint or feedback.
IP address; browser type and version; operating system; device type; pages visited on the Platform; referral URLs; clickstream data; and approximate geographic location derived from IP address.
| Category | Examples | Collected At |
|---|---|---|
| Identity | Name, DOB, CNIC | Registration / KYC |
| Contact | Email, phone, address | Registration |
| Financial | JazzCash ID, bank details | Deposit / Withdrawal |
| Gaming | Bets, sessions, history | During Platform use |
| Technical | IP address, device ID | Every visit |
| Communications | Support chat, emails | When contacting support |
777gem collects personal data through the following channels and methods:
777gem uses the personal data we collect for the following purposes:
777gem processes your personal data on the following legal bases:
Please note: Where 777gem relies on consent as the legal basis for processing, withdrawal of consent will not affect processing that is simultaneously justified on another legal basis such as contractual necessity or legal obligation.
777gem does not sell or rent your personal data to third parties. We may, however, share your data with the following categories of recipients where necessary and lawful:
All third parties with whom 777gem shares personal data are contractually required to maintain appropriate security standards and to use the data only for the specific purpose for which it was shared.
Cookies are small text files placed on your device when you visit the 777gem Platform. They allow the Platform to recognise your device, remember your preferences, maintain your login session, and collect analytical data about how the Platform is used.
You can control and manage cookies through your browser settings. Please note that disabling non-essential cookies will not prevent you from using the 777gem Platform, but may affect the availability of certain personalisation features. Instructions for managing cookies in your specific browser are available through the browser's help function.
777gem retains personal data for as long as necessary to fulfil the purposes for which it was collected, including satisfying any applicable legal, regulatory, accounting, or reporting requirements.
After the applicable retention period has expired, personal data is securely deleted or anonymised so that it can no longer be associated with any individual player.
Subject to applicable law and certain conditions, you have the following rights in relation to the personal data that 777gem holds about you:
To exercise any of these rights, please contact the 777gem data protection team at [email protected]. We will respond to verified requests within 30 days. We may need to verify your identity before processing your request. Please note that certain rights are subject to exceptions — for example, the right to erasure does not apply where retention is required by law.
777gem implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:
Whilst 777gem takes every reasonable precaution to protect your personal data, no internet-based system is completely secure. You also have a role to play in keeping your account secure — please use a strong, unique password for your 777gem account and never share your login credentials with anyone.
The 777gem Platform is strictly intended for adults aged 21 years and over. 777gem does not knowingly collect personal data from individuals under the age of 21. As part of our mandatory age verification process, all new accounts are required to submit acceptable proof of age documentation (such as a Pakistani CNIC or passport) before withdrawals are permitted.
If 777gem becomes aware that personal data has been collected from an individual under the age of 21, we will take immediate steps to delete that data and close the associated account. Any funds deposited by a player who is subsequently found to be under 21 will be handled in accordance with our Terms & Conditions and applicable law.
Parents and guardians: If you believe that a minor in your household has accessed the 777gem Platform or registered an account, please contact us immediately at [email protected]. We also strongly recommend the use of parental control software on shared devices to prevent unauthorised access to gambling platforms.
777gem reserves the right to update or amend this Privacy Policy at any time. When material changes are made, we will notify registered players by email to the address held on their account and will publish the revised Policy on this page with an updated "Last Updated" date at the top.
Your continued use of the 777gem Platform following the publication of any updated Privacy Policy constitutes your acceptance of the changes. We therefore encourage you to review this Policy periodically to stay informed about how your personal data is being protected and used.
If you do not agree with any changes to this Policy, you must stop using the Platform and may request account closure in accordance with the Terms & Conditions.
For any questions, concerns, or requests relating to this Privacy Policy or the personal data that 777gem holds about you, please contact us using the following details:
Please note that the email address above is displayed as plain text for informational purposes only. It is not a clickable link. Please copy the address manually into your email client if you wish to contact us.
Our support team is available around the clock to assist players across Pakistan — whether you are in Karachi, Lahore, Islamabad, Faisalabad, or elsewhere. We aim to acknowledge all privacy-related requests within 24 hours and to provide a full response within 30 days.
Play with confidence knowing that your personal data is secured with 256-bit SSL encryption, strict data governance, and full regulatory compliance. Join thousands of Pakistani players who trust 777gem.